Service and Support

The Stanford Marsh group has been established since 1965 our commitment to customer service and complete satisfaction has gained us a reputation in being able to deliver quality products and an unrivalled after sales service. This is illustrated by the number of customers who continually come back to us for new equipment.

Working from 3 UK offices we are able to provide service care on a national basis directly and with the support of OEM's and our business partners. Currently service response times are less than 3 hours and our engineers carry a comprehensive selection of spares to ensure that recalls are unnecessary. Stanford Marsh invest in the training of our support teams directly with the manufacturers to ensure that customer satisfaction is always met.

Microsoft Certified partners...

The Cadspec division of SMG have Microsoft Certified Partner status to enable us to give complete confidence in our ability to provide network connection of all the multifunctional devices we provide. This is further enhanced for wideformat CAD users through our status as one of the leading Autodesk System centres in the UK. Our engineers regularly connect to Microsoft, Unix and Novell based systems. This additional investment is above and beyond most of our competitors and highlights our commitment.

No 1...

In the year 2000 Stanford Marsh outperformed all other suppliers of Océ Engineering And Xerox engineering Systems Equipment and in both cases was "Dealer Of the Year"