Support
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Premier Support Centres have already met Autodesk's demanding standards
of technical capability in order to achieve accreditation. They have
proved their experience in handling large and complex multi-platform
system integration. All Premier Support Centres have also undertaken
to provide a 'guaranteed response time' technical hotline - backed
by qualified personnel. So, at Autodesk Premier Support Centres first
class is the only acceptable standard.
Quality support from highly trained staff
Every centre
guarantees to provide full-time support engineers, trained up-to-the-minute
in AutoCAD and supported applications, and qualified to perform
installations and other engineering functions. In addition there
will always be a certified engineer available. Naturally, all Autodesk
Premier System Centre Engineers receive regular update training
in their specialised fields and products.
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Full
telephone technical support
Every centre maintains
a sufficient level of in-house hardware to enable them to offer full telephone
technical support for the platforms, operating systems and application
software that they support.
Demonstrable
operations expertise
Before achieving
Autodesk Accreditation, every centre will have provided evidence of at
least ten satisfied clients in each of the following areas:
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Installing and
supporting multiple seat, AutoCAD based Novell / Microsoft NT Networks. |
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Installing
and supporting AutoCAD and advanced integrated industry applications.
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Installing and
supporting AutoCAD with a networked Technical Document Management
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Fast
and reliable service support
Every centre offers
service support that's there when you need it. The telephone technical
support line gives you ready access to fully qualified engineers, and
technical support disks will be mailed to you as soon as you need them.
Consistent quality is ensured because, of course, all centres have gained
BS/EN/ISO9002.
Planned
preventative maintenance
You may wish to discuss
our Planned Preventative Maintenance Contracts whereby you can pre-purchase
engineer's time in advance. An engineer will come to your site at the
specified period (quarterly, bi-monthly or whatever period suits) and
optimise the configuration of your systems, install any incremental updates,
or attempt to rectify any reported faults on the PC's. If for some reason,
you require attendance to site by an engineer outside of the set period,
the time spent with you could be deducted from your remaining PPM time,
or invoiced at the same rate.
Hardware
maintenance
We can also arrange
to cover all of your computer hardware under one contract (On-site/Next
day/4 Hour option). We cover all major PC hardware manufacturers such
as Compaq and HP as well as any 'clone' machines. We can also arrange
cover for your peripheral devices such as plotters, printers and digitisers.
We can link the renewal
of your software and hardware contracts so that you have peace of mind
that your investment is fully covered at all times - from a single source.
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